In China

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From China to the U.S.: Access code-001-area code-phone No.
From overseas to PandaPhone: 011-86-PandaPhone No.
From China to countries.: Access code-00-country code-area code-phone No.
Domestic calls to land phone in China: 0-area code- phone No.
Outgoing calls to cell phone in China: Directly dial
Local calls: Directly dial

In Hong Kong

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Local calls: 00852-Phone No.
From Hong Kong to the U.S.: 00-1-area code-Phone No.
From overseas to PandaPhone : 011-PandaPhone No.
From Hong Kong to countries other than the U.S. : 00-country code-area code- phone No.
From Hong Kong to China: 00-86-phone No.

1  Hong Kong Usage Fee

To use the cell phone in Hong Kong, there is an additional usage fee of $10

2  Delivery to the U.S. and Hong Kong

Delivery to the U.S. takes at least 3 business days. Express delivery in the U.S. requires an additional surcharge of $10. There is a charge of $30 for delivery to Hong Kong and pickup by PandaPhone in Hong Kong.

3  Express Order

An additional charge of $10 will be applied to your final bill if your order is submitted 2 days before rental begins.

4  Return to China

Return to China, besides Beijing, Guangzhou, Shanghai will cost extra $5, please mail the phone back to US to save costs.

5  Cancellation Policy

A $10 processing fee will be applied for cancellation of confirmed order.

6  Return Policy

Any equipment not returned within five days of due date without prior notice by renter, may be considered lost, stolen or missing unless arrangements have been made to extend the rental term. At such time of loss, renters' credit card will be charged for 100% of the equipment replacement value.

7  Damaged and Lost Equipment

PandaPhone only rents equipment in working condition. All equipment is tested and examined prior to each rental and upon return of equipment. Any problems with equipment must be reported immediately to PandaPhone. Problems reported after return of equipment may be considered damage caused by renter during rental period. The renter is solely responsible for loss or damage of rental equipment while in renter's possession. Renter accepts full liability for any loss or repair costs of rental equipment while in renter's possession. In cases of repair or loss, renter pays full day rate until equipment is fully repaired or replaced. Replacement charges applied for missing or broken parts.

8  Replacement Value for Cell Phone and Accessories

$129 for Nokia
$159 for Motorola
$219 for Motorola RAZR V3
$10 for SIM card
$10 for charger
$5 for Instruction book
$10 for blue pack

Rates

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What are the costs involved in a rental phone?

The costs involved are the rental fee for the cell phone, airtime charge, delivery and pick-up charge and sales tax. In addition, voice mail is optional for $5.

What are the airtime charges?

Airtime is charged per minute based on where the calls are made to. Please visit www.pandaphone.com/china_cell_phone_rental.htm for rate details.

Billing

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What is a credit card authorization?

A credit card authorization allows the renter to possess a rental cell phone and to receive other services from PandaPhone without having to pay a deposit. Upon receipt of a cell phone rental order, PandaPhone processes a $100 authorization on the renter's credit card which permits the credit card company to set aside a $100 charge against the renter's credit card for 30 days. The credit card authorization also allows PandaPhone to not charge the renter for services received until the end of the rental period which most renters find beneficial.

Is there a cancellation fee if I cancel my order?

If the rental is cancelled before the phone is shipped, there is a $10 cancellation fee. Once the package is shipped, the renter is responsible for the shipping fee as well as the cancellation fee.

What happens if I lose my rental cell phone?

In the event that you lose your cell phone during your trip, please contact PandaPhone immediately to discontinue all services to prevent additional charges. The renter is responsible for the replacement value of the cell phone as listed below:
$129 for Nokia
$159 for Motorola
$219 for Motorola Razr V3
$10 for SIM Card
$10 for Charger
$5 for Instruction Book
$10 for Blue Pack

When will I receive my bill?

The bill will be sent to you within a week after your rental phone is returned to us. However, an itemized bill will not be available until the middle of the following month.

Orders

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How far in advance should I place my order?

You may place your order as far in advance as you desire. However, a minimum one-week advance order is required to avoid express order charges.

How do I place an order?

Placing an order is simple. You may order online or call our toll free number at 1-866-574-2050. Please have your itinerary ready when placing your order over the phone.

Delivery & Return

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How do I get my phone?

The cell phone package can be delivered to a U.S. address by USPS, or to a hotel anywhere in mainland China.

Can you deliver my rental cell phone to an airport?

At this time, PandaPhone is not able to deliver a rental cell phone to an airport.

How do I return my rental cell phone?

You may simply leave your rental cell phone with the concierge at the hotel specified in your order form. PandaPhone will arrange a pickup at the hotel. Alternatively, you may return it to our U.S. office at 1108 Spring View Lane, Plano, TX 75075.

Using Your Phone

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What is an access code?

An access code allows the renter to make calls bypassing China Mobile's standard charges. Making international calls using the access code will gives you a discount of over 65% over the standard international charges. An access code is usually a 5-digit number code provided by PandaPhone.

How do I make a call to the U.S. from China?

Dial access code 17901-001-Area Code-Phone No. Detailed calling instruction can be found on www.pandaphone.com/china_cell_phone_rental.htm. It is also included in the rental package.

How does my family call my China cell phone from the U.S.?

To call to China from the US, dial 011-86-Cell Phone No.

How do I charge the cell phone battery?

Please note that the rental cell phone should only be charged in China due to the different voltage. Please do not attempt to charge it in the U.S. Simply plug the charger into a wall outlet and your cell phone to charge the battery.

Does my PandaPhone work in Hong Kong?

If you need to use your cell phone in both Hong Kong and China, please specify "Hong Kong Usage" when placing your order. You will receive a phone equipped with a dual SIM card that allows you to use the phone both in mainland China and Hong Kong.