Shipping and Handling
|By renter at own expense
Cell phones can be delivered to a U.S. address by USPS, or to a hotel anywhere in mainland China.
Return to China hotel besides Beijing, Guangzhou, Shanghai will cost extra $5, please mail the phone back to US.
|Domestic calls(incoming & outgoing)
|International calls to U.S. or Canada
|International calls to other countries
Note:The international calling rates are for calling with PandaPhone's access code, without the access code will cost $1.40/min.
In Hong Kong
|Outgoing international calls
|Hong Kong to China
From China to the U.S.: Access code-001-area code-phone No.
From overseas to PandaPhone: 011-86-PandaPhone No.
From China to countries.: Access code-00-country code-area code-phone No.
Domestic calls to land phone in China: 0-area code- phone No.
Outgoing calls to cell phone in China: Directly dial
Local calls: Directly dial
In Hong Kong
Local calls: 00852-Phone No.
From Hong Kong to the U.S.: 00-1-area code-Phone No.
From overseas to PandaPhone : 011-PandaPhone No.
From Hong Kong to countries other than the U.S. : 00-country code-area code- phone No.
From Hong Kong to China: 00-86-phone No.
1 Hong Kong Usage FeeTo use the cell phone in Hong Kong, there is an additional usage fee of $10
2 Delivery to the U.S. and Hong KongDelivery to the U.S. takes at least 3 business days. Express delivery in the U.S. requires an additional surcharge of $10. There is a charge of $30 for delivery to Hong Kong and pickup by PandaPhone in Hong Kong.
3 Express OrderAn additional charge of $10 will be applied to your final bill if your order is submitted 2 days before rental begins.
4 Return to ChinaReturn to China, besides Beijing, Guangzhou, Shanghai will cost extra $5, please mail the phone back to US to save costs.
5 Cancellation PolicyA $10 processing fee will be applied for cancellation of confirmed order.
6 Return PolicyAny equipment not returned within five days of due date without prior notice by renter, may be considered lost, stolen or missing unless arrangements have been made to extend the rental term. At such time of loss, renters' credit card will be charged for 100% of the equipment replacement value.
7 Damaged and Lost EquipmentPandaPhone only rents equipment in working condition. All equipment is tested and examined prior to each rental and upon return of equipment. Any problems with equipment must be reported immediately to PandaPhone. Problems reported after return of equipment may be considered damage caused by renter during rental period. The renter is solely responsible for loss or damage of rental equipment while in renter's possession. Renter accepts full liability for any loss or repair costs of rental equipment while in renter's possession. In cases of repair or loss, renter pays full day rate until equipment is fully repaired or replaced. Replacement charges applied for missing or broken parts.
8 Replacement Value for Cell Phone and Accessories$129 for Nokia
$159 for Motorola
$219 for Motorola RAZR V3
$10 for SIM card
$10 for charger
$5 for Instruction book
$10 for blue pack
What are the costs involved in a rental phone?The costs involved are the rental fee for the cell phone, airtime charge, delivery and pick-up charge and sales tax. In addition, voice mail is optional for $5.
What are the airtime charges?Airtime is charged per minute based on where the calls are made to. Please visit www.pandaphone.com/china_cell_phone_rental.htm for rate details.
What is a credit card authorization?A credit card authorization allows the renter to possess a rental cell phone and to receive other services from PandaPhone without having to pay a deposit. Upon receipt of a cell phone rental order, PandaPhone processes a $100 authorization on the renter's credit card which permits the credit card company to set aside a $100 charge against the renter's credit card for 30 days. The credit card authorization also allows PandaPhone to not charge the renter for services received until the end of the rental period which most renters find beneficial.
Is there a cancellation fee if I cancel my order?If the rental is cancelled before the phone is shipped, there is a $10 cancellation fee. Once the package is shipped, the renter is responsible for the shipping fee as well as the cancellation fee.
What happens if I lose my rental cell phone?In the event that you lose your cell phone during your trip, please contact PandaPhone immediately to discontinue all services to prevent additional charges. The renter is responsible for the replacement value of the cell phone as listed below:
$129 for Nokia
$159 for Motorola
$219 for Motorola Razr V3
$10 for SIM Card
$10 for Charger
$5 for Instruction Book
$10 for Blue Pack