+ What are the rental fees?

Your rental fees will be calculated in this way: Rental Price + Shipping Handling+Airtime cost +Tax

+ What are the call charges?

Please visit http://www.pandaphone.com/japan_cell_phone_rental.htm for the detailed information.

+ What is an authorization?

An authorization is different from a deposit because the funds are not actually taken from the account. Your bank will place a "hold" or "freeze" of funds against your credit card's available account balance. It is similar to when a bank places a "hold" on a check you want to cash. Once the authorization is released, the funds are then available to be used. Authorizations are automatically released when your credit card is charged at the end of your rental.

+ Is there a cancellation fee?

If the rental is cancelled before the phone has been shipped, there is a $10.00 cancellation fee. Once the package has been shipped, you are responsible for the shipping fees as well as the cancellation fee.

+ What happens if I lose the phone?

If you are unlucky enough to loose your phone during the period your order covered, please contact us at 1-866-574-2050 or service@pandaphone.com as soon as possible.

+ When will I receive my bill?

The bill will be sent to you after your rental phone was received by us

+ How far in advance do I have to place my order?

It is better to place the order 3 business days before the delivery date.

+ How do I order?

It's simple. You can order online or call our toll free at 1-866-574-2050or fax at 1-732-412-4040

+ How do I get my phone?

MyJapanPhone will deliver the phone to your home or office in the U.S. And we can also deliver the phone to your first arrival hotel in Japan.

+ Can you deliver my phone to the airport?

Sorry, since the cost of the airport delivery is very expensive and the process is complicated, MyJapanPhone does not provide it

+ How do I return my phone?

You can just drop off the at the concierge of your last hotel in Japan as you specified on your order form then MyJapanPhone staff will pick it up. Or you can just bring it back to US and mail it to our US office at: 1108 Spring View Lane Plano, TX 75075

+ What is the coverage area?

In Japan, connections may not work if you are underground, in tunnels or mountainous areas.

+ How do you fix bad connections inside the calling area?

Power off the phone, wait a few minutes and then turn it back on. Powering on will start a new connection.